Refund policy

Return, refund and cancellation policy

Meals and grocery items

Because our meals and groceries are made or sourced for specific orders and are perishable, we cannot accept returns or cancellations after the applicable ordering cutoff. This does not affect your rights where an item is defective, unsafe, incorrect or not as described.

Please inspect your order on delivery and contact us as soon as reasonably possible with your order number, details and photographs where relevant. If we confirm a problem, we will provide an appropriate replacement, credit or refund in accordance with applicable Egyptian law.

Before the cutoff

Weekly meal orders may be changed or cancelled before the applicable cutoff: Saturday at 12:00 PM Cairo time for Sunday delivery, and Tuesday at 12:00 PM Cairo time for Wednesday delivery.

Meal Pass

Unused Meal Pass purchases may be cancelled before codes are issued. Once codes have been issued or used, refunds are not normally available except where required by law or where Fi Akla cannot provide the purchased benefit.

الشيف عندك / Invite Us Over

You may reschedule once, subject to availability and the required notice: at least 24 hours where you buy the groceries, or 48 hours where Fi Akla sources them. Grocery estimates and the 10% sourcing fee are paid in advance. Once groceries have been purchased, those amounts are non-refundable except for sums recoverable from the supplier; the final grocery amount will be reconciled against receipts. The service fee is payable after completion by cash or InstaPay.

If Fi Akla cancels an accepted order or booking, any amount paid for the affected service or unrecoverable purchase will be refunded. Nothing in this policy limits rights that cannot legally be excluded under Egyptian law.