FAQ

Regular deliveries are on Sunday and Wednesday. The delivery windows currently available for your address appear in the cart.

Sunday orders close on Saturday at 12:00 PM, and Wednesday orders close on Tuesday at 12:00 PM. All cutoff times use Cairo time.

The expired date will no longer be available. We’ll show the next valid delivery date and ask you to confirm it; we won’t silently move your order.

We cover standard and extended areas across Cairo. Choose your area in the cart, then add your full address, Egyptian mobile number and Google Maps pin. A landmark is optional.

You can choose from the delivery windows available for your date and area. Holiday closures or capacity limits may change the options shown.

Contact us as soon as possible. A second delivery attempt is subject to availability and may carry an additional delivery charge.

Contact us before the ordering cutoff. Once the cutoff has passed and preparation has begun, changes, cancellations and refunds may not be possible.

One portion is designed for one person. Appetites vary, so order an extra portion if you’d like leftovers or a more generous serving.

Selected mains offer extra protein for EGP 250 per portion. If the option is available, you’ll see it on the product page before adding the dish to your bag.

No. Weekly meals arrive chilled so you can store them safely and reheat them when you’re ready.

Follow the use-by and storage guidance supplied with each dish. Refrigerate the order promptly after delivery.

Weekly dishes are prepared to a set recipe, so custom changes are not guaranteed. For a more tailored menu, have a look at الشيف عندك (Invite Us Over).

Declare every allergy in the cart before checkout, even if you’ve told us before. Our kitchen handles common allergens and cross-contact may be possible. Contact us before ordering if an allergy is severe.

No. Missing information is never an allergen-free claim. If information is incomplete, the dish will say that allergen information is coming soon or it will not be available to order.

Yes. Dietary filters help you browse dishes whose current data matches that preference, but they are not a substitute for checking allergens or speaking to us about a medical requirement.

No. Saved preferences make browsing easier, but allergies must be confirmed on every order so the declaration reaches the kitchen and final order record.

Meals, Meal Passes and chef bookings can all be bought in one checkout. Choose a delivery window for meals and an appointment for each chef booking. Meal Pass codes arrive by email after payment.

Only dishes marked as Meal Pass eligible. The available menu changes, so check the current week before placing your order.

Choose a package and request a chef to cook in your kitchen. Book at least 24 hours ahead if you buy the groceries, or 48 hours ahead if Fi Akla sources them. The dedicated service page has the full booking details.

The booking product is EGP 0. The fixed service fee is paid after the visit by cash or InstaPay. If Fi Akla shops, the estimated groceries plus a 10% sourcing fee are paid in advance and reconciled against receipts.